TERMS AND CONDITIONS
De-matting In the event of matted fur needing a clip down, the owner should be aware that irriatation may occur from the shaving process. Due to matts sometimes being tight to the skin, the dog's skin may get caught because of the close proximity of working to the skin. The owner agrees that Dial a Dog Wash shall not be held liable for any after grooming effects of matt clipping procedures or problems 'uncovered' on a badly matted, neglected coat. The owner agrees to pay all costs for the grooming of the dog including de-matting , whether or not the groomer is able to complete the job.
Cancellations We require a minimum of 24 hours notice to cancel an appointment. If you provide less than 24 hours notice, a fee of 50% of the grooming charge will be applied.
Please make sure your dog has relieved itself prior to grooming.
De-matting In the event of matted fur needing a clip down, the owner should be aware that irriatation may occur from the shaving process. Due to matts sometimes being tight to the skin, the dog's skin may get caught because of the close proximity of working to the skin. The owner agrees that Dial a Dog Wash shall not be held liable for any after grooming effects of matt clipping procedures or problems 'uncovered' on a badly matted, neglected coat. The owner agrees to pay all costs for the grooming of the dog including de-matting , whether or not the groomer is able to complete the job.
Cancellations We require a minimum of 24 hours notice to cancel an appointment. If you provide less than 24 hours notice, a fee of 50% of the grooming charge will be applied.
Please make sure your dog has relieved itself prior to grooming.